Tag Archives: positive change

Behold The Power of Events: Occupy Your World

It’s been 35 years now (yikes!), but I still remember being blown away after seeing a new movie called Network, where Howard Beale (an inspired Peter Finch) exhorted us all to go to the window, stick our heads out and yell, “I’m as mad as hell and I’m not going to take this anymore!”  Here’s what he said: “I don’t know what to do about the depression and the inflation and the Russians and the crime in the street…all I know is that first, you’ve got to get mad!”  In the movie, his unscripted live TV rant inspired millions of viewers across the country to throw open their windows and shout “I’m mad as hell!” out into the street.   It was a commentary on the power of the mass media to mobilize people to action.  Who knew that, a few decades later, social media would help produce the same kind of results?

Fast forward the DVR of your life to 2011. You see similar dramas playing out, no?  Only this time, it’s not fiction. First it was the historic events of the Arab Spring.  Then London got in on the act. Now it’s our turn in the US:  Occupy Wall Street.  Occupy LA.  Occupy Boston.  In case you missed it, last Wednesday it was Occupy Colleges Day.   I got a heads-up that morning from Elaine Young, a faculty colleague who is our resident social media expert, that a walk-out and rally had been scheduled for noon that day on the Champlain College campus here in Burlington, Vermont (as well as at 71 other colleges across the nation). As it happened, I was in class about an hour before that was to take place with a group of Event Management students, so I casually asked if any of them was planning on walking out.  Turns out only one of them had any clue what I was even talking about.  So I used it as an opportunity to talk about Occupy Wall Street and the wide variety of event offspring it was spawning.  There were a lot of unanswered questions.  We wondered about who the event planners were, what their objectives were, how they had managed to attract so many participants, whether anyone was really in charge of the “program”. We speculated about how they might define whether their event was successful—the ROI, to put it in current professional lingo.  What were they hoping to accomplish, exactly?

This reminds me of an editorial I read in the New York Times a couple of days ago about Occupy Wall Street. Here’s part of what it said:

“If you stopped by Zuccotti Park in New York and asked 10 protesters what their goals were for Occupy Wall Street, you might get 10 different answers…One protester said he and others were calling for “more economic justice, social justice — Jesus stuff — as far as feeding the poor, health care for the sick.” Another protester, a former Marine who was elected by Occupy Wall Street participants to speak for them, told NPR that he wanted to overthrow the government and reconstruct it.”  Now we have labor unions and other established interests joining forces with Occupy Wall Street, adding their own demands.  And that’s just New York—look at all of the variations in other cities around the country.   As the editorial points out, “This has led some reports to call the group unfocused, but that may be normal for an emerging movement.”  I’ve heard it suggested that the “We are the 99%” call is simply a way of establishing solidarity, a feeling of sharing a common purpose.  But at this point, the reality is that no one can say.  What we do know is that people are mad as hell.

Back to the classroom: after kicking it around for a bit, I got back to the business of talking about building an event budget, our topic for the day. Then–shortly before noon—all but three of my students stood up and walked out.  At first I felt a little insulted; after all, I’m busting my butt trying to offer them something of value here! Don’t they know this stuff is important to their futures?  But then I realized that they were motivated by honest curiosity, by the desire to find out what this event was all about.  And that’s really at the heart of education, in my opinion.  They were taking advantage of a unique opportunity to be part of something as it unfolded.  I still don’t know who organized that little event on our campus, although I did stop by the gathering in the courtyard about 20 minutes later (and yes, most of my students were still there–listening, absorbing, processing).    What I do know is that whoever initiated the event was successful at engaging a number of students, some of whom were inspired enough to take a turn speaking their minds to the small but intent crowd.  Oh, and the local TV station even showed up (perhaps because of a well-placed tip from our PR guy, Stephen Mease? Or does credit belong to the anonymous event organizers? Or someone monitoring social media channels?) to film the goings-on and help spread the word.

At this point it’s hard to tell what the outcomes of all of these Occupy events will be.  From an event planner’s perspective, they have been highly successful in attracting an audience–both the participants and the media reps who are telling the story as it plays out.  But so far “the stories” (as is the custom in modern-day infotainment) have focused mostly on the camera-friendly human dramas being played out, not about any particular issues or solutions to the problems people are saying they’re mad about.

It remains to be seen whether these events will lead to any lasting changes.  Events can be powerful tools for engaging people, harnessing their energy and ideas, and moving them to constructive action.  And as event planners, we know that it’s a colossal waste of time to go to all of the trouble of pulling an event together if there are no measurable results when it’s all over.   If you were in charge of the “Occupy” movement, what would you do to move these events beyond simply venting frustration?


Events 2.0: The 4 Secrets of Fully Engaging Your Attendees

Yes–I’m going to share some secrets with you!  So remember, this is all just between me and you and your colleagues, Twitter followers, LinkedIn connections, Facebook friends/fans, kids, neighbors and anyone else you feel like chatting up.  Of course then it won’t be much of a secret, but that’s okay with me.  The more, the merrier!

But let’s start with a question: What is it that makes great live events better than just getting the same content some other way?  Think of some examples–like the difference between a truly memorable dining experience and the thought of just having the meal delivered to your home or hotel room. Or watching a DVD of a music festival compared to actually being in the middle of it all.  Or reading the minutes of a business meeting vs. participating in it.  How about watching a well-produced YouTube video of a keynote speaker instead of being there?  (Hmm…I bet that last one was not so obvious. But you get my point.) Why do I suggest that the last example is the weakest?  Don’t get me wrong, there are plenty of dynamic and inspiring keynote speakers out there.  But the question is: what do you really get out of the experience of attending an event that can’t be substituted with some kind of copy? 

For some reason, this reminds me of that term “Web 2.0”.  Now, for those of you who haven’t been indoctrinated to this terminology yet, Web 2.0 refers to the second “version” of what we call the Internet.  If you’re old enough to remember as far back as the Clinton presidency (yes, that includes you, Millenials), Web 1.0 was pretty much a new form of one-way information distribution.  When you visited someone’s webpage, you could read whatever information they had prepared for you, sort of like an online brochure.  Heck—they even had photos and stuff.  But it was pretty much a static experience; you viewed it and moved on.  There is still tons of Web 1.0 content out there, and it’s not likely to go away. It’s flexible, convenient and it definitely serves a purpose.

Not too many years later, Web 2.0 took things to a different level: now, instead of being limited to whatever the webmaster of each site puts on display for you, much of what you see on the Internet is “user-generated” content—and the “users” are us.  Pretty big paradigm shift, actually.  Easiest example?  Facebook. Think about how much of what you see on Facebook has been created by Mark Zuckerberg and the massive staff down at FB Headquarters.  Other than the ads on the sidebar, the correct answer is “very little”.  It’s just a shell created in order to allow people to share their knowledge and creative ideas.  By definition, every social media tool does pretty much the same thing.

So what is Events 2.0?  Same idea, basically.  Any time you go to an event and just sit there and take it in, you’re in Event 1.0 mode. Nothing wrong with that necessarily; you can still enjoy and maybe learn a few things from it.  But take it up to V2.0 and now the participants are not only involved, they’re actually contributing much of the content.  And that’s engaging—just as much as going to that amazing restaurant or contributing your ideas and solutions at a business conference.  But like Facebook, someone has to design the structure of the event so that it will get people engaged in the first place. And that’s where the secrets come in!

It doesn’t matter whether you’re a sponsor trying to build relationships with your target clientele, or a corporate trainer bent on raising the skill level of your employees, or an activist trying to inspire people to your cause.  To fully-engage your audience, you’ll need to build these four components into the experience you provide:
   

  1. THE HOOK. To get people engaged, first you need something that initially attracts their attention and draws them in.  This doesn’t just distract them; it also gets them into a receptive state by shifting their attention, so they can leave behind whatever else they were focused on before.  A slightly goofy (but effective) version of this: Flash Mobs.  Take a look at the example below and see what I mean. Notice how the “attendees” respond towards the end.
     
  2. CONTENT RULES!  Of course, you need to present something that’s relevant or otherwise fascinating to this particular audience; otherwise, their attention will quickly move on.  Ideally you’ll have something that answers a question, need or opportunity they have or–even better–introduces them to one they didn’t know they had.  In any case, none of these secrets apply if you don’t have something that will be of significant value to your audience.  So plan on spending a big chunk of your time on this one. Otherwise, none of this matters.
     
  3. DESIGN FOR INTERACTION.  This is really the Events 2.0 part. Getting someone’s attention and delivering fresh content is just getting started: you also want to create an experience where everyone needs to participate on some level, whether it’s physically, intellectually, emotionally, or all three.  That’s the main thing that interactive events can provide that can’t be substituted by one-way communication.  Put people in a situation they’ve never been in before.  Provide the opportunity to experience and respond to something new and learn from not only the “expert” presenters, but from each other. This is the power of bringing people together. In the end, engaging experiences usually leave us changed in some way, but it doesn’t happen by itself–you need to create the context.  And remember that in many cases, your presenters will not have the skills and experience to create this, so you may have to help (or get help). 
     
  4. CLOSE THE DEAL.  Here’s the Big Finish: it’s not enough to get people thinking.  In order to convert the event experience into useful take-aways, it’s critical to build in time for participants to individually process, reflect on and plan how they might use these new ideas and experiences.  This is the real work, but it’s the part that will lead to concrete results.  People need some time to think on their own, but it can help to provide the opportunity for discussion, collaboration or even hands-on group activity. We know enough about how our brains function to expect that, without this step, most of what we’ve encountered during the event will dissipate fairly quickly.  This is also the time for committing people to action, to ensure that the event has a lasting impact.

If any of these steps is missing from the design of your experience, you’re probably stuck back in the time of Events 1.0.  And I would bet that your event is not getting the impact it could, or should. 

In future posts, I’ll be expanding and providing specific examples of how people are really applying these principles to take their events up a notch and you’ll have the opportunity to share your own stories and secrets.  For now, feel free to leave a comment about anything that this post brought to mind!


The Starfish Story: one step towards changing the world

You may have heard this one, but I find that it doesn’t hurt to be reminded of it every once in a while.  First let me tell you the story, and then we can talk about it. 

Once upon a time, there was an old man who used to go to the ocean to do his writing. He had a habit of walking on the beach every morning before he began his work. Early one morning, he was walking along the shore after a big storm had passed and found the vast beach littered with starfish as far as the eye could see, stretching in both directions. 

Off in the distance, the old man noticed a small boy approaching.  As the boy walked, he paused every so often and as he grew closer, the man could see that he was occasionally bending down to pick up an object and throw it into the sea.  The boy came closer still and the man called out, “Good morning!  May I ask what it is that you are doing?”

The young boy paused, looked up, and replied “Throwing starfish into the ocean. The tide has washed them up onto the beach and they can’t return to the sea by themselves,” the youth replied. “When the sun gets high, they will die, unless I throw them back into the water.”

The old man replied, “But there must be tens of thousands of starfish on this beach. I’m afraid you won’t really be able to make much of a difference.”

The boy bent down, picked up yet another starfish and threw it as far as he could into the ocean. Then he turned, smiled and said, “It made a difference to that one!”

adapted from The Star Thrower, by Loren Eiseley (1907 – 1977)

We all have the opportunity to help create positive change, but if you’re like me, you sometimes find yourself thinking, “I’m already really busy, and how much of a difference can I really make?”  I think this is especially true when we’re talking about addressing massive social problems like tackling world hunger or finding a cure for cancer, but it pops up all of the time in our everyday lives, as well. So when I catch myself thinking that way, it helps to remember this story.  You might not be able to change the entire world, but at least you can change a small part of it, for someone. 

They say that one of the most common reasons we procrastinate is because we see the challenge before us as overwhelming, and that a good way to counter that is to break the big challenge down into smaller pieces and then take those one at a time–like one starfish at a time.  And to that one starfish, it can make a world of difference.

“A single, ordinary person still can make a difference – and single, ordinary people are doing precisely that every day.”
Chris Bohjalian, Vermont-based author and speaker


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Changing Course: How America Got Lost, and How We Can Find Our Way Back Together