Category Archives: Designing Experiences

Targeted Change: 3 Ways to flex your event planning muscles

Positive change sounds great.  But what does that look like, exactly?
Everyone I talk to about my EventsForChange initiative says it sounds like a great idea. But then, I can tell that their brain immediately switches to “what does that mean, exactly?” mode.  The concept sounds fine, but the implementation isn’t always obvious. 

What kinds of “good” can we accomplish?  In his book Saving The World At Work, Tim Sanders says that a “good” company is “one whose mission is to improve the lives of everyone in its footprint: employees, suppliers, customers, supporting communities, and the planet.”  In Corporate Social Responsibility, Philip Kotler and Nancy Lee write that social responsibility is “a commitment to improve community well-being through discretionary business practices and contributions of corporate resources.”  So when we’re talking about events, I think it’s useful to think in terms of improving individual lives, the local community and maybe even the planet.  It all boils down to a simple question: how can we leave this world a little better place than before our event took place?

Now here’s the thing: YOU get to decide what kind of change you want to promote.  As the great baseball philosopher Yogi Berra said, “You got to be very careful if you don’t know where you’re going, because you might not get there.”  According to Yogi, it all starts with being clear about our objectives.  And once you have an objective in mind, it’s time to design an event experience that will produce the results you’re intending.  Here are a few targeted changes that can be built into any event experience:

  • EDUCATE & INFORM: you can take the opportunity to raise awareness and concern about a cause, an initiative or a political issue.  Information is power and you have the means to inform many while you have everyone gathered together in one place.  Support a behavior change campaign.  You can help bring about changes in both attitude and behavior by creating an engaging experience that alters people’s perspective.   
  • COLLECT RESOURCES:  The most obvious example here is: any kind of fundraising strategy.  You can raise money through donations from attendees or by padding the admission or registration  fee to supply a little extra.  Vendors and exhibitors could donate a portion of their proceeds.  Sponsors can provide in-kind contributions of goods or services that they provide, often for a fraction of the retail cost. And if you design a truly engaging experience, you will inspire them to give even more.  Much of this is not any different than you normally do when executing the core elements of your event–you’re just directing some of the resources to another place, spreading the wealth. 

    But it’s not just about money.  You’re also in a position to recruit people who can provide time, expertise, problem-solving abilities and even brute force for accomplishing a task or re-shaping the physical environment.  You’ve got them right there; now it’s just a matter of creating the conditions where their money, goods, ideas or efforts can be focused on a specific task that will somehow improve lives.
     
  • ORGANIZE & INSPIRE ACTION:  You know this: it’s not enough to get people’s attention and deliver a message.  The only way you produce a lasting impact is if there is some change in behavior, and often that won’t happen unless someone champions the effort and facilitates the process of moving people to action.  While everyone is here, let’s get something done!

    Get a commitment from folks to go out and spread the word to 10 others after the event is over, or to distribute materials. Vote through a policy or rule change.  Organize an email-writing campaign to your legislators.  Build something or do something  to improve the physical environment. Back in 2008 at the Democratic National Convention, a dozen or so people from the Vermont delegation carved out a few hours one afternoon, went to a local school, and built them a new playground structure.  All it took was for someone to spot the opportunity, collect tools and building materials, and build it into the program.  Attendees, staff, presenters, sponsors…all of them can be organized to leverage their time and talents while they’re there. 

Of course, if you’re planning or executing the event, this doesn’t mean you have to do all of these things by yourself.  Delegate to a staff member, if you can.  Make it part of your agreements with vendors or venues.  Or there are plenty of cause-related or non-profit organizations that would be more than happy to have a stage for spreading their message, collecting money, recruiting volunteers or organizing action.  Your power ultimately comes from pulling together multiple stakeholders and from accessing available resources.  It’s just a matter of finding partners that match well with your audience and the change that you’re interested in supporting. The key here is to recognize the unique opportunity that occurs when you gather an audience together and to use it while you have the chance!

So if you’re an event planner, I have a question for you, while you’re here:  can you offer an example of how you’ve used any of these methods to flex your event planning muscles and create a positive change?   How did you go about it?  Share your story in the Comment section below.


6 Event Power Tools for building positive change

What’s in your toolbox when you’re planning or executing an event?  It doesn’t matter what kind of event—it could be a conference, music festival, product launch, sporting event, trade show, or celebration.  As the builder of the event, you’ve got valuable resources at your disposal that can be used as effective tools for enhancing the overall impact of your event.  I call these Power Tools because, well, they give you the power to make a far bigger difference than what you could ever hope to accomplish on your own.  Here is a set of six power tools you have available for your use in the process of planning and executing any event:

PLACE – the site you select can have a significant effect on the surrounding area.  After Katrina, many planners considered holding events in New Orleans as a way to bring more economic activity back to the city.  Far-away destinations have become less attractive because of the significant carbon footprint from participants traveling to get there.  And wherever an event is held, there are people or organizations nearby that could be offered assistance or support. 

PEOPLE – events bring together LOTS of people: participants, volunteer or paid staff, vendors and service providers, exhibitors, sponsors, performers…and each one of them has the potential to contribute.  Within each of these groups, you will find people with specific experience and expertise that can be shared: helping to build something, teach or advise, or solve problems.  Your board of directors, hotel or food & beverage staff, contractors—they can all be invited to channel their talents and ideas to assist a disadvantaged population or provide a benefit to the community in some way.  You’re bringing them together; now make the most of it!

PROGRAM  – as you design the entire experience for participants, weave in opportunities to educate, inspire to action, or create a physical change that leaves a site or organization in a better place. Connect a cause with an audience by giving them the stage for at least a few minutes or, better yet, involving them in an interactive activity.  And while you’re at it, offer all participants the opportunity to contribute time, money or ideas to a cause during the course of the event.

PRACTICES – certainly group events are excellent opportunities to model and employ sustainable business practices.  Mandate recycling, composting, bulk water stations, printing stations…all measures that will reduce your lasting footprint.  Buy local.  Offer healthy menu selections.  Wherever it makes sense, convert printed materials to electronic. Specify your expectations in your RFPs to influence venues, vendors and service providers to meet your standards.  If they want your business, they will deliver.  Want some great practical examples? Check out this MPI Sustainability Report.

POSSESSIONS –
this one is about “stuff”, and events have lots of it! It’s just a matter of getting things organized.   The traditional fundraising approach would be to simply make a direct contribution of a portion of revenues from the event.  If you’re a vendor or exhibitor, you might consider donating a percentage of your sales: that benefits the company by promoting sales and also the consumers, who get to contribute to a cause “for free”.  Venues and service providers can donate space or services at no or discounted charge.  Targeted populations can be granted free or reduced-price admission.   Participants can be encouraged to donate money or unused possessions (discarded cell phones, used clothing) to the cause. 

PROMOTION – most events employ a number of promotional messages during the process of building attendance and communicating information people will need in order to participate.  In your messages, provide causes or non-profit organizations with the same kind of exposure that you would for any paid sponsor.  Whether it’s media ads, printed programs, social media campaigns, radio interviews, whatever…each message offers you the opportunity to work towards positive change by increasing awareness and concern for social causes, supporting behavior change campaigns, or inspiring others to action. And while you’re doing this, you’ll be making people feel even better about your event and the people behind it.

Of course, you always need to keep your focus on accomplishing the original objectives for each of the stakeholders, or the event won’t be a success.  But skillfully used, these power tools can get big jobs done.  How have you seen these tools used to build positive change through events?  And do you have any others in your own toolbox?

Toolbox for Change


If it feels good, do it!

The other day, my friend Steve Densham told me something that really stuck with me. He said that when you break it down, us humans are only motivated by two things: avoiding pain and seeking pleasure. In other words, on some level everything we do is either to avoid getting hurt or to make us feel good.  If you start there and look deep enough, you can explain just about any behavior.  So when it comes to changing the way people think or behave, this becomes pretty darn important. 

It’s human nature to attach ourselves to people, organizations and experiences that make us feel good.  We enjoy doing work or play that makes us feel good.  We prefer to do business with people and companies we respect and feel good about.  We like working for organizations we can feel proud of.  More and more, people are investing in companies that feel good to support.  We tend to spend our free time with friends and lovers who make us feel good.  And if at some point it starts to not feel good anymore, we tend to drift away.  Find another job…try a different restaurant or bar…switch girlfriends or boyfriends.  Simple stuff, really.  So if you want people to buy into something you’re doing–whether it’s selling them a product or experience, recruiting them to a cause, attracting them to apply for a job with you, whatever–you need to make them feel good about it.  If you do, they’ll want to join up. 

This becomes really important when you’re putting together an event.  Because however you measure it, one of the benchmarks for the success of any event is whether people feel like it was a worthwhile way to spend their time or money when it’s over, whether they were attending or hosting or performing or sponsoring.  Any time you can incorporate a greater objective into your planning process and ultimately into the event experience, you are adding value for all of the participants and, very often, the community as well.  And that’s likely to make them feel good.What have you done or seen that made you feel really good about an event you’ve participated in or helped produce, or just heard about?  What are some really good examples of events that have drawn people into something bigger than just the immediate agenda?